---
title: "Deep Links in Send Email Component"
slug: "deep-links-in-send-email-component"
updated: 2022-09-07T09:23:41Z
published: 2022-09-07T09:23:41Z
canonical: "help.pillir.io/deep-links-in-send-email-component"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.pillir.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Deep Link

A **Deep Link** is available through the Send Email component in the App Process Modeler(APM) of the EdgeReady Platform. It refers to the Web or Device URL populated through the **Functions** property of the Send Email component.

## **Prerequisite**

Before adding Web URL, the developer must generate the container app in the developer environment. The Web URL displays "No Records" until the container app is generated. For steps to generate container app, refer the [Steps for Creating the Mobile App](https://help.pillir.io/docs/how-to-create-a-mobile-app#steps-for-creating-the-mobile-app) section.

## **Working with a Deep Link**

### **Adding a Deep Link**

In the Send Email block of the APM, choose Message-> $-> Functions-> Web URL / Device URL

- A **GETWEBURL**('AppName') opens a specific workitem in a web browser (Chrome, Safari, etc)
- A **GETDEVICE****URL**('') opens the specific workitem in a device app (Android or iOS)

The App Name provided in [Steps for Creating the Mobile App](https://help.pillir.io/docs/how-to-create-a-mobile-app#steps-for-creating-the-mobile-app) -> Entering App Details -> **Name of the App** appears inside Send Email -> Message -> Functions -> Web URL. (*This is not applicable for Device URL as the device identifies the associated installed apps when the deep link is clicked.*)

![Email-WebDevURL](https://cdn.document360.io/718af901-247b-46be-8ace-83da21839237/Images/Documentation/Email-WebDevURL.png)

(*Sample Image - HTML formatting is not auto populated.*)

NoteDeep Links are currently generated only for workitems within Workflow apps. The URL's generated during the course of a workflow will reference the current workitem.

### **Formatting a Deep Link**

All HTML formatting can be directly applied in the Send Email Message segment. The HTML content is enclosed within single quotes similar to using Text in Message segment.

To avoid broken links while formatting a Deep link:

- Add Text within single quotes (' ')
- Click $ -> Functions and choose the URL
- Add Text again in single quotes (' ')

A sample image is given below:

![formatting-message-new](https://cdn.document360.io/718af901-247b-46be-8ace-83da21839237/Images/Documentation/formatting-message-new.png)

Quick Tip!Ensure to give a space before adding a Web or Device URL to avoid inactive links

### **Publishing a Deep Link**

After the Web URL is added to the Send Email block, the business function must be published once again to reflect the changes.

### **Transporting a Deep Link**

When the business function is transported, ensure to use the same "App name" while generating the container app in Quality and Production environments.

## Additional Information on User Experience

The Deep Linking feature enables the End user to open assigned work items directly through the links in the email and perform the required action.

- If the end user is not already logged into browser or app, the user is first prompted to login. Otherwise, the user is directly taken to the specific workitem to do the required action.
- If an action has already been taken on the workitem(opened from the URL) the user is shown a "This workitem is no longer available in your inbox." message.

Note

Currently a deferred deep link is not available in the ER platform. If the App is not present in the user device, the user is not prompted to install the app to access the workitem.