How to Reset a Forgotten Password?

If you forget your password and need to reset it, do the following:

1. On the login page, click the Forgot Password button.
2. Provide the following details in the 'Reset your Password' screen:

• Username
• Tenant ID
• Choose the Environment from the drop-down list.

3. After entering these details, click the Reset Password button.
   

The following screen will display a message instructing users to check their email. This is the same email address that was provided during the user registration process.

The following steps explain the process for resetting a password:

1. Go to the 'Inbox' of your registered email service.

2. Find an email from 'support@pillir.io' with subject line 'Reset Password'. This e-mail contains a link to reset the password and a temporary password.
   

3. In the e-mail, find the link 'Reset Your Password' and click on the link.

4. A Pillir EdgeReady Cloud log-in screen will appear. Enter Username, Tenant ID and select Environment.

5. Enter the Temporary Password provided in the e-mail. and click on 'Sign-in' button.