---
title: "How to Reset a Forgotten Password? "
slug: "how-to-reset-a-forgotten-password"
updated: 2023-11-01T09:36:38Z
published: 2023-11-01T09:36:38Z
canonical: "help.pillir.io/how-to-reset-a-forgotten-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.pillir.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reset a Forgotten Password?

If you forget your password and need to reset it, do the following:

1. On the login page, click the **Forgot Password** button.
2. Provide the following details in the 'Reset your Password' screen:

- Username
- Tenant ID
- Choose the Environment from the drop-down list.

1. After entering these details, click the **Reset Password** button.  
![reset Password screen](https://cdn.document360.io/718af901-247b-46be-8ace-83da21839237/Images/Documentation/pasted%20image%200%20%281%29.png)

The following screen will display a message instructing users to check their email. This is the same email address that was provided during the user registration process. ![check email screen](https://cdn.document360.io/718af901-247b-46be-8ace-83da21839237/Images/Documentation/pasted%20image%200%20%282%29.png)

The following steps explain the process for resetting a password:

1. Go to the 'Inbox' of your registered email service.
2. Find an email from 'support@pillir.io' with subject line 'Reset Password'. This e-mail contains a link to reset the password and a temporary password. ![password reset email](https://cdn.document360.io/718af901-247b-46be-8ace-83da21839237/Images/Documentation/unnamed.png)
3. In the e-mail, find the link '**Reset Your Password**' and click on the link.
4. A Pillir EdgeReady Cloud log-in screen will appear. Enter Username, Tenant ID and select Environment.
5. Enter the Temporary Password provided in the e-mail. and click on '**Sign-in**' button.

NOTE

After successfully logging in using the temporary password, the users will be prompted to change their password to finalize the password reset process.